Associate Product Support Engineer
At Saab, we constantly look ahead and push boundaries for what is considered technically possible. We collaborate with colleagues around the world who all share our challenge – to make the world a safer place.
Saab Traffic Management (TM) serves air traffic around the globe with advanced solutions that enable the safe and efficient movement of people and goods.
Saab Inc. seeks a dynamic, results-oriented individual to fill the role of an entry level Product Support Engineer. The Product Support Engineer provides support for a variety of Saab Inc. sensors and surface radars that are deployed domestically and internationally. The role will our headquarters in Syracuse, New York with occasional travel to customer sites. The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.
Responsibilities of the Product Support Engineer include:
Applying company policies and procedures to troubleshoot, diagnose, and resolve a variety of technical issues independently or in collaboration with others.
Performing routine monitoring and maintenance activities using existing procedures.
Gathering and preparing data for investigation of customer issues.
Using common diagnostic test equipment and software tools to investigate issues.
Identifying degraded system performance and recommending methods for improvement.
Responding to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.
Providing both remote and on-site technical support to customers on multiple systems.
Having some contact with customers.
Domestic and international travel opportunities.
Occasionally, supporting other company functional areas such as installation.
Skills and Experience:
Basic understanding of electronic systems.
Basic understanding of analog, digital, RF, wired and wireless communications systems and networks.
Effective use of problem-solving skills and analytical thinking.
Ability to troubleshoot and resolve issues independently and in collaboration with others.
Excellent oral and written communication skills.
Familiarity with Unix, Linux and MATLAB desired.
Must be a problem solver who is poised, mature and fully capable of professional interactions with customers and Saab Inc. personnel.
Education & Experience:
BA/BS degree in an engineering discipline and 0+ years of experience
4+ years of equivalent military or aerospace experience
Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Pre-employment Screening Requirements:
As a condition of employment, candidates will be required to meet the following criteria: (i) pass a drug screen, (ii) complete a background check that will include, at a minimum, a criminal record check, and education and employment verification, and (iii) be fully vaccinated against the COVID-19 virus (unless granted an accommodation permitted by law and then in compliance with Saab’s requirements related to the accommodation, if any).
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:
Medical, vision and dental insurance for employees and dependents
Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, 3 weeks personal illness, bereavement, jury duty and disability
401(k) with immediate vesting on employer match
Employee assistance programs
Employee stock purchase program with employer match
Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.