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Saab Global

CRM Application Specialist/Business Analyst – Microsoft Dynamics 365

Stockholm - Järfälla, Sweden
Closing date: 10 June 2023

Saab is a global defense and security company operating in the field of air, land and naval defense and civil security. Now the company is in an expansion phase that will challenge all parts of the company. We are approximately 19 000 employees globally and have operations on all continents. We are expanding to cope with the new and changing demands from our businesses and customers. Group IT is a central organization, responsible for IT deliveries and services all over Saab. We see diversity as an asset and offer multiple opportunities for advancing in your career. By joining Group IT, you will work in an innovative environment with many skilled colleagues, contributing towards keeping people and society safe.

Your role

You will be a part of an agile team where you have great opportunities to influence solution, processes and working methods. The CRM service management team (CRM, Customer Relationship Management) is a cross functional team that has end-to-end responsibility and strives for an optimized way of working for continued improvements in our service delivery.
As a CRM application specialist and business analyst, you will have an important role in both application management and development of the Saab CRM solution. 
The role includes business analysis, application configuration, test and release as well as access management, specifications, application support and system administration of Saab CRM based on Microsoft Dynamics 365 and Power BI, that is used across all Saab’s business areas and countries.
The role will work across the business to elicit, analyze, communicate and validate requirements to deliver an enhanced CRM solution and outcomes to the business. It will also be key in support the Saab market unit in communicating with business areas and will require excellent analytical and problem-solving skills to drive change and improvement initiatives.
Based on your skills, you will be involved in IT projects for the introduction of new functions and parts of the solution, as well as the support and service management team with the task of ensuring that the application runs with maintained system and information security.

Your profile

You have a belief and conviction that efficient processes and the right use of modern tools can really make a difference and make IT a true business enabler for a large organization.
You have a great interest in developing technical capabilities as well as processes, teams and individuals. Your most important quality is that you have the will, interest and commitment to learn.

To succeed in the role, you must be proactive and future oriented. Furthermore, we believe you have a customer oriented and business-like focus, with a good analytical and solution focused mindset. You are an excellent team player but also used to work independently. To thrive with us, you need to be service minded and like to work in an environment where conditions can change at short notice based on users' needs. Great importance will be placed on your personal qualities.

Required skills and experiences to be successful in this role:
•    strong technical understanding and working knowledge of Microsoft Dynamics 365 (cloud & on premise) or similar CRM applications.
•    excellent communication skills in speaking and writing (Swedish and English).
•    proven experience in a business analyst role.
•    strong skills in requirements gathering and documentation, including writing user stories and acceptance criteria.
•    strong analytical and problem-solving skills.
•    good understanding of functions, tools and processes in an IT organization.

Non-mandatory skills or experiences:
•    experience with Microsoft Power BI, Microsoft SharePoint, ServiceNow, Azure DevOps, Confluence, Jira.
•    agile ways of working in project and teams.
•    experience working within a service and application support team.
•    experience with software development, deployment, test and release management.
•    basic technical understanding of IT infrastructure.
•    fundamental understanding and awareness of information security and how this is applied in operational environments.

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply. You can send us your application in Swedish, or English. Kindly observe that this is an ongoing recruitment process and that the position might be filled before the closing date of the advertisement.

What you will be part of

Saab IT is a core business enabler, making it possible for Saab’s business to push intellectual and technological boundaries. We are about 1100 people in 30 different locations all over the world, close to the business and always one step ahead, to anticipate and deliver tomorrows IT demand. 

Read more about our company here, and if you want to know our people, here you can find some stories told by our employees.

If you are interested in which benefits you can enjoy as an employee at Saab in Sweden, you can read about them here.

Saab is a proud career company in 2023 - read more here.

Saab is a company with a strong people-orientation. We offer a friendly work environment where we support and help each other to be at our best. Continuous learning, career & talent development and employee well-being are examples of areas where we always put the strongest effort to offer great opportunities.