Skip to content Go to main navigation Go to language selector
Saab Global

Customer Service Director

Ashburn, Virginia, United States of America
Closing date: 30 June 2023

Job Description:

Saab, Inc. is currently seeking a Customer Service Director for its Regional Aircraft support business. Saab was founded in Sweden as an aircraft manufacturer in 1937 and continues to produce Military Aircraft for various customers around the world. Saab also produced 550 Commercial aircraft most of which fly everyday with 42 different customers in 21 countries.  

As the Customer Service Director, you would be working out of our Global Support Center in Ashburn, Virginia. You will be successful in making connections, identifying solutions, helping customers, and working with world-class technologies and teammates.

Responsibilities include:

  • Sales and Marketing of the Products in the Customer Support Product portfolio as the face of Saab to all assigned customer accounts

  • Fostering relationships with Aircraft Leasing Companies, Brokers and Owners

  • Development of new Products is based on market information.

  • Establishing Sales agreements/contracts

  • Assuring that marketing information is carried out in a controlled manner

  • Conducting annual survey and other informal customer surveys and providing recommendations from the results

  • Developing market plans for each customer and revise every quarter.

  • Setting actions to increase spare sales, improve spares availability, raise aircraft reliability and lower costs.

Skills and Experience:


  • BA/BS degree in marketing, business discipline or related discipline

  • 10+ years of experience


  • Significant experience interfacing with commercial airline customers

  • Clear and articulate communicator with strong written and oral skills

  • Excellent time manager who can independently prioritize, focus, and self-motivate

  • Effective and engaging presenter

  • Comfortable managing and interacting at all levels of the organization, internal and external

  • Sales or program management experience preferred

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 18,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in seven U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.