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Post-Delivery Support Representative

Location
East Syracuse, New York, United States of America
Closing date
29 June 2021
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Job Description:

Saab, Inc. seeks a dynamic, results-oriented individual to fill the role of Post-Delivery Support Representative.  The ideal candidate must be highly motivated and committed to meeting customer needs.  A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.

Responsibilities

  • Provide proactive and consistent service across all Safety & Efficiency programs in warranty and CLS.

  • Support Program Managers in understanding, addressing, resolving, and communicating ongoing Customer Problem Reports (CPRs)/service issues and opportunities.

  • Maintain Logistics Database information to include all service level information and key program milestones.

  • Establish schedules and ensure that delivery requirements and milestones are met (required reports, support contract proposal updates, site visits, obsolescence notifications, software upgrade notifications).

  • Support Program Managers with communication to customers as required/desired by programs (CPR status, updates on future upgrades).

  • Support regular status meetings with customers by providing CPR/service status as well as agendas/minutes.

  • Provide Program Managers with regular CPR status.

  • Provide input to Depot sparing analysis.

  • Monitor and manage support program costs, ensuring that costs are properly charged/allocated to program or product.

  • Establish/maintain consistent metrics, and measurements used to analyze performance consistently across all post-delivery support programs.

  • Support development of follow-on proposals including refinement of boilerplate and costs.

Skills and Experience:

  • Bachelor’s degree plus 3+ years of applicable experience.

  • Must be a problem solver who is poised, mature and fully capable of professional communication with a range of customers and Saab personnel at various levels.

  • Proven experience working directly with customers.

  • Excellent oral and written communication skills. 

  • Ability to effectively use problem solving skills and analytical thinking.

  • Ability to listen to the customer and understand the customer perspective.

  • Highly organized with ability to work on multiple, complex issues simultaneously.

  • Must be detail oriented and comfortable with/interested in technological content.

  • Proficient with MS Office applications.

  • Familiar with databases.

  • Committed to continuous improvement.

Saab, Inc. provides an excellent working environment offering professional growth opportunities, competitive wages, comprehensive benefits, tuition reimbursement, work/life balance, business-casual atmosphere and paid holidays.

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

As a condition of employment, candidates will be required to participate in a background check that will include, at a minimum, a criminal record check, education and employment verification.

About Us:

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.