Skip to content Go to main navigation Go to language selector
Saab Global
customer-service.jpg

Repair Cycle Manager

East Syracuse, New York, United States of America
Closing date: 31 March 2023

Job Description:

Saab Inc. is seeking a Repair Cycle Manager to join our existing team supporting worldwide customers of our diverse line of civil aviation, security, and defense products and services. 

The Repair Cycle Manager provides strategic leadership for the Depot as it works with other Customer Support areas, such as Customer Service, Technical Support, and Logistics, to meet customer hardware and information needs.  The Repair Cycle Manager is also responsible for the management of Government-owned and Customer-owned property and maintaining compliance with federal requirements.

This includes such activities as:

  • coordinating the provision of responsive support for hardware needs to a variety of military and commercial customers,

  • maintaining systems to track company-owned and customer-owned inventory and records,

  • creating and maintaining performance metrics with the goal of continuous improvement,

  • performing cost and needs analyses to ensure constant readiness,

  • responding appropriately to customer issues,

  • ensuring compliance with Federal Acquisition Requirements,

  • maintaining precise, complete, and accurate records,

  • communicating with individuals and groups across the entire organization, and

  • ensuring compliance with Saab SOPs and work instructions.

This role requires collaboration with personnel from all areas of Saab as well as external vendors. The position may call for occasional travel or on-call support. To be successful in this role you must be reliable and possess attention to detail, leadership, flexibility, resourcefulness, and excellent written and verbal communication skills.

Responsibilities include:

  • Leadership of Depot professional team.

  • Communication with and management of relationships with Customer Support, repair vendors, product development teams, program management, manufacturing, and executive management.

  • Replenishment of inventory using Saab purchasing systems.

  • Management of Government-owned and Customer-owned property and records.

  • Analysis and reporting related to inventory, provisioning, and maintenance of Depot stock.

  • Management of physical inventory and cycle counts.

  • Resolution of discrepancies.

  • Assurance of accurate inventories.

    Skills and Experience:

    Required Education and Experience:

    • BA/BS degree.

    • 15+ years of relevant experience.

    • Demonstrated familiarity with Federal Acquisition Requirements.

    • Proficiency with computer systems and software such as Oracle/MRP and Excel.

    • Logistics experience desirable.

    Required Skills:

    • Highly organized, ability to multi-task, strong time management skills, and ability to follow up on action items and requests in a timely manner.

    • Ability to thrive in a fast-paced, decentralized environment.

    • Reliability.

    • Excellent oral and written communication skills.

    • Focus on providing quality support and accurate information.

    Citizenship Requirements:

    Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

    Drug-Free Workplaces:

    Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

    Benefits:

    Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

    • Medical, vision and dental insurance for employees and dependents

    • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

    • 401(k) with immediate vesting on employer match

    • Tuition assistance

    • Student loan assistance

    • Wellness account, Care.com subscription and employee assistance programs

    • Employee stock purchase program with employer match

    About Us:

    Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 18,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in seven U.S. locations.

    Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.