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Saab Global
Installation in HQ

SaaS Operations Manager

East Syracuse, New York, United States of America
Closing date: 31 March 2024

Job Description:

Job Description:

We are currently seeking an experienced SaaS Operations Manager to oversee the delivery of the Information Management Services on the FAA Enterprise Network Services (FENS) program. IMS consists of a variety of high-performance middleware services that will serve as the data backbone for the U.S. national airspace system for the next 15 years or more. As the SaaS Operations Manager, you will lead a team of support engineers to deploy, monitor, and maintain the cloud-based services in order to ensure customer satisfaction.


  • Develop and maintain a deep understanding of the IMS system and services

  • Oversee all deployment, monitoring, and maintenance activities for all of the operational environments, which include private and public cloud infrastructure

  • Assist in coordinating and scheduling maintenance activities with customer stakeholders

  • Staff and manage the 24x7x365 support team

  • Provide hands-on assistance and mentorship to team members

  • Review and report on service performance metrics

  • Work with the development team to provide feedback and suggestions to improve overall system performance

  • Establish and maintain a positive working relationship with cloud providers

  • Provide timely responses to customer inquiries, requests, and issue reports

Compensation Range: $120,800 - $157,000

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

  • Bachelor’s degree in an engineering, computer science, IT, cybersecurity or related technical field

  • 15+ years of relevant experience

Candidate Must be:

  • Driven by a desire to perform and deliver outstanding service

  • Reliable

  • Self-motivated

  • Enthusiastic

  • Detail-oriented

Candidate Must possess:

  • Personnel management experience

  • Experience managing cloud-based SaaS systems

  • Clear and concise written and verbal communication skills

Desired Experience with:

  • Issue Management (JIRA)

  • Linux system administration

  • Virtualized environments (VMWare, AWS)

  • Messaging oriented middleware and web services

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.