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Saab Global

Senior Account Services Manager

Ashburn, Virginia, United States of America
Closing date: 30 June 2023

Job Description:

Saab, Inc. Regional Aircraft in Ashburn Virginia is seeking a dynamic, results-oriented Senior Customer Account Representative responsible for assigned customer accounts. As the Senior Account Services Manager, you'll have excellent communication skills and be able to develop and maintain strong customer relationships.

Responsibilities include, but are not limited to:

  • Customer account management

  • Responsible to respond to day to day requests from customers for parts and services

  • Perform customer order quotes and follow up

  • Must be able to multi-task and prioritize workload to meet customer needs

  • Must be able to take part in afterhours/weekend on call customer support team

Skills and Experience:

Required Education and Experience:

  • BA/BS Degree in a related discipline

  • 8 + years related work experience    

Required Skills:

  • Customer focused 

  • Ability to develop customer relationships  

  • Ability to understand the marketplace

  • Recognize sales opportunities for account growth

  • Strong communication skills

  • Must be proficient with Microsoft Office and be able to master ERP system

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 18,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in seven U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.