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Senior Field Service/Technical Support Engineer

Location
East Syracuse, New York, United States of America
Closing date
31 July 2021
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Job Description:

Belong with Purpose.

At Saab Inc. you will have the opportunity to collaborate with world-class engineers and professionals in an environment that fosters career development, collaboration and support at all levels.  Saab, Inc. focuses on the design, development, integration, test, deployment, and whole life support of surveillance sensor systems, primarily for industry partners and U.S. Government agencies. Headquartered in Syracuse, NY, we also offer opportunities to work remotely. Saab, Inc.  provides an excellent working environment, offering advancement and professional growth opportunities, competitive salary, and a comprehensive benefits package. 

Role:

Saab Inc. is seeking a Senior Field Service/Technical Support Engineer to provide outstanding service to all customers. The candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, ability to listen and work collaboratively are crucial to succeed in this position. 

Responsibilities will include:

  • Up to 80% travel to sometimes austere locations such as on-board Naval ships or overseas to perform the required job function.

  • Provide hands-on technical support to customers by phone and on-site on multiple complex radar systems.

  • Diagnose, troubleshoot, repair and debug complex radar systems to include electro/mechanical equipment, computer systems and software. 

  • Report design, reliability, and maintenance problems or bugs to design engineering/software engineering. 

  • Have direct and constant contact with customers.

  • May support other company functional areas such as qualification/acceptance testing and training.

  • Deliver training to customers on operations and maintenance of Saab products.

Skills and Experience:

  • Associates or Bachelor's degree in an Engineering discipline OR relevant military or aerospace experience.

  • Giraffe AMB (or similar) radar systems design, operation, or maintenance experience highly preferred.

  • Knowledge and understanding of troubleshooting, and repair of radar systems.

  • Must be eligible to obtain U.S. Government security clearance.

  • Must be capable of lifting and removing/replacing components weighing 50 pounds or more.

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

As a condition of employment, candidates will be required to participate in a background check that will include, at a minimum, a criminal record check, education and employment verification.

About Us:

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.