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Senior Product Support Engineer

East Syracuse, New York, United States of America
Closing date
30 September 2022
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Job Description:

At Saab, we constantly look ahead and push boundaries for what is considered technically possible. We collaborate with colleagues around the world who all share our challenge – to make the world a safer place.

Saab Traffic Management (TM) serves air traffic customers around the globe with advanced solutions that enable the safe and efficient movement of people and goods.

Saab Inc. seeks a dynamic, results-oriented individual to fill the role of Senior Product Support Engineer. The Senior Product Support Engineer provides support for a variety of Saab Inc. sensors and surface radars that are deployed domestically and internationally. This role will be located at our national headquarters in Syracuse, New York with occasional travel to customer sites.  The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.

Responsibilities of the Senior Product Support Engineer include:

  • Apply company policies and procedures to troubleshoot, diagnose, and resolve a variety of complex technical issues independently or in collaboration with others.

  • Perform data analysis to identify root cause and solutions to surveillance system problems.

  • Provide both remote and on-site technical support to customers on a variety of complex systems.

  • Understand analog, digital, RF, wired and wireless communications systems and networks.

  • Use common diagnostic test equipment and software tools to investigate issues.

  • Indentify tasks to resolve independently.

  • Respond to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.

  • Have significant contact with customers.

  • May support other company functional areas such as installation and training.

  • May deliver training to customers.

  • Assignments require independent, on-site work, often during non-standard business hours.

  • Report design, reliability, and maintenance problems or bugs to Design Engineering/Software Engineering.

  • Mentor less senior engineers.

  • Participate in and/or lead process improvement efforts.

  • Influence colleagues to drive issues to resolution.

Skills and Experience:

  • Professional with demonstrated ability to independently troubleshoot and resolve
    complex issues.
  • Effectively uses problem solving skills and analytical thinking.
  • Proven experience working with radars and other sensor systems.
  • Unix, Linux and MATLAB experience desired.
  • Excellent oral and written communication skills.
  • Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab Inc. personnel.
  • Proven experience in building positive customer relationships through continued, long-term customer interaction.

Education & Experience:

  • BA/BS degree in an engineering discipline and 8+ years of experience


  • 12+ years of military or aerospace experience


  • MA/MS degree in an engineering discipline and 6+ year of experience.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Pre-employment Screening Requirements:

As a condition of employment, candidates will be required to meet the following criteria: (i) pass a drug screen, (ii) complete a background check that will include, at a minimum, a criminal record check, and education and employment verification, and (iii) be fully vaccinated against the COVID-19 virus (unless granted an accommodation permitted by law and then in compliance with Saab’s requirements related to the accommodation, if any).


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, 3 weeks personal illness, bereavement, jury duty and disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.