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Installation in HQ

Associate IT Support Professional

East Syracuse, New York, United States of America
Closing date: 31 December 2022

Job Description:

Saab, Inc. is seeking a motivated Associate (Entry Level) IT Support Professional to learn and be responsible for the following:

  • Providing day-to-day technical support to employees for workplace information and communications technology systems.

  • Installing, configuring and troubleshooting laptops, desktops, workstations, and limited network and system issues in a heterogeneous environment.

  • Maintaining data integrity and file system security for the workplace environment.

  • Communicating highly technical information to both technical and nontechnical personnel.

  •  Recommending and specifying hardware and software solutions, including new acquisitions and upgrades.

  • Participating in development of information technology and infrastructure projects.

  • Conducting training programs designed to educate an organization’s computer users about basic and specialized applications.

Skills and Experience:

  • Associate's degree in Information Technology, Computer Science or related discipline. Bachelor's degree is preferred.

  • 2+ years of relevant professional or Co-Op experience.

  • General knowledge and experience with configuring/ troubleshooting Windows-based computers in a business environment with Active Directory.

  • Excellent written and verbal communication skills.

  • Basic Network knowledge (TCP/IP, routing, VPN)

  • Excellent Organizational and time management skills

  • Excellent customer service follow-up skills

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Pre-employment Screening Requirements:

As a condition of employment, candidates will be required to meet the following criteria: (i) pass a drug screen and (ii) be fully vaccinated against the COVID-19 virus (unless granted an accommodation permitted by law and then in compliance with Saab’s requirements related to the accommodation, if any).


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, 3 weeks personal illness, bereavement, jury duty and disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.