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Saab Global
Installation in HQ

Associate IT Support Professional

Cranston, Rhode Island, United States of America
Closing date: 30 September 2024

Job Description:

Saab, Inc. is seeking a motivated Associate (Entry-Level) IT Support Professional to learn and be responsible for the following:

  • Providing day-to-day technical support to employees for workplace information and communications technology systems.

  • Installing, configuring, and troubleshooting laptops, desktops, workstations, and limited network and system issues in a heterogeneous environment.

  • Maintaining data integrity and file system security for the workplace environment.

  • Communicating highly technical information to both technical and nontechnical personnel.

  • Recommending and specifying hardware and software solutions, including new acquisitions and upgrades.

  • Participating in development of information technology and infrastructure projects.

  • Conducting training programs designed to educate an organization’s computer users about basic and specialized applications.

  • Travel between our Quincy, MA and Cranston, RI office frequently.

  • Participate in an on-call rotation.

  • Overnight Travel 10%

Compensation Range: $54,700-$64,300

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

  • Associate’s degree in Information Technology, Computer Science or related discipline. Bachelor's degree is preferred.

  • 2+ years of relevant professional or Co-Op experience.

  • General knowledge and experience with configuring/ troubleshooting Windows-based computers in a business environment with Active Directory.

  • Excellent written and verbal communication skills.

  • Basic Network knowledge (TCP/IP, routing, VPN)

  • Excellent Organizational and time management skills

  • Excellent customer service follow-up skills

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.