Job Description:
Saab, Inc. is seeking a seasoned IT professional to join our growing team. This role is responsible for maintaining a robust knowledge base, optimizing support workflows, ensuring adherence to service level agreements (SLAs), and delivering a high level of customer satisfaction. The position is hands-on in nature and requires a strong technical foundation paired with a customer-centric mindset. The successful candidate will lead local support operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab.
Responsibilities include:
Supporting divisional IT initiatives by collaborating with cross-functional teams to deliver impactful projects on time and within budget.
Deploying, configuring, and supporting Microsoft 365 services, including Exchange Online, Intune, OneDrive, Teams, SharePoint Online, and Defender.
Monitoring and troubleshooting endpoint performance and security issues to ensure reliable and secure operations.
Identifying and implementing process improvements to enhance collaboration and overall user experience.
Providing training and support to end users and IT staff on Microsoft 365 tools and best practices.
Delivering responsive technical support via phone, ticketing systems, and deskside assistance while meeting established service level targets.
Maintaining accurate asset inventories and ensuring compliance with frameworks such as ISO 27001, CMMC, and NIST.
Staying current with evolving IT technologies through continuous learning and professional development.
Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).
Compensation Range: $90,000 - $112,500
The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
Required Qualifications:
Associate’s degree (information technology, computer science, or a related field) with 10+ years of experience, or a Bachelor’s degree with 8+ years of experience, or a Master’s degree with 6+ years of experience.
3+ years of hands-on experience deploying and managing Microsoft 365 services, including Intune, Defender, Exchange Online, SharePoint Online, Teams, and OneDrive, within a GCC High environment.
7+ years of experience providing technical support, troubleshooting, and supporting Windows client operating systems.
Strong understanding of networking and security concepts, including DNS, Active Directory, Entra ID (Azure AD), conditional access, certificates, firewalls, proxies, single sign-on (SSO), multi-factor authentication (MFA), data loss prevention (DLP), and identity and access management (IAM).
Familiarity with Windows Autopilot, Group Policy, PowerShell scripting, and mobile device management and mobile application management policies.
Demonstrated ability to manage moderate-scale technical projects from planning through execution.
Excellent problem-solving, communication, and organizational skills, with the ability to work independently and lead initiatives.
Citizenship Requirements:
Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Drug-Free Workplaces:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Benefits:
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
Highlights include:
Medical, vision, and dental insurance for employees and dependents
Generous paid time off, including 8 designated holidays
401(k) with employer contributions
Tuition assistance and student loan assistance
Wellness and employee assistance resources
Employee stock purchase opportunities
Short-term and long-term disability coverage
About Us:
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.