Shape and grow our services business and customer offerings.
Want to influence the bigger picture? At Saab, you can realise amazing innovations that keep people and societies safe. Together, we can truly make an impact – and your part matters.
Your role
As Manager of Service Management, you will lead and build a growing services business and organization. This is a unique opportunity to shape how we work with services delivery, customer support, aftermarket services and follow-up of service commitments – from strategy to execution.
You will play a key role in defining and developing our future services capability. This means not only ensuring that we meet current customer commitments, but also building a structured, scalable and competitive services offering over time.
The role combines strategic leadership with a strong hands-on approach. You will actively contribute to setting direction and priorities, while also driving implementation and ensuring that strategies are translated into results in day-to-day operations.
The work is dynamic and often event-driven, requiring sound judgement, prioritisation and the ability to act in time-critical situations. You will work closely with customers, Account Managers/Regional Programme Managers, Project Managers and internal stakeholders across Saab.
Main responsibilities:
Leadership & capability building
Build, lead and develop the Service Management team
Establish effective ways of working, processes and governance
Strategy & business development
Define and drive the services strategy across delivery, support and aftermarket
Drive services business growth through sales initiatives and development of the aftermarket offering
Build and maintain strong, long-term customer relationships
Delivery & performance
Ensure that agreed service levels and customer commitments are met and continuously improved
Translate strategy into execution and secure delivery across regions and customers
Ensure alignment between customers and internal stakeholders
Drive continuous improvement based on performance and customer feedback
Within Surface Sensor Solutions, the Service Management function works closely with Project Management, Marketing & Sales, Engineering, and Production. Together, we both win new business and ensure successful delivery, contributing to long-term customer satisfaction and sustainable growth.
Your profile
You are a confident and inspiring leader with a strong business mindset and a passion for building both teams and customer value. You enjoy working in an environment where you can combine strategic thinking with operational execution.
You have experience from services business, project management or a similar area, and a good understanding of commercial aspects such as contracts, profitability and long-term customer value.
You are comfortable navigating complex stakeholder environments and enjoy working in an international context.
We believe that you:
Have proven leadership experience with a strong focus on people and team development
Possess strong business understanding and customer focus
Have experience from services delivery, aftermarket and project-based operations
Are result-oriented and driven by continuous improvement
Communicate clearly and effectively in both Swedish and English
Thrive in a dynamic environment and can manage changing priorities
International travel is a natural part of the role
This position requires that you pass a security vetting based on current regulations regarding security protection. For roles requiring security clearance, additional requirements regarding citizenship may apply.
What you will be a part of
Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.
Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defense capability of several nations. Read more about us here