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Senior IT Support Professional

East Syracuse, New York, United States of America
Closing date
29 September 2021
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Job Description:

Saab's Information Communication Technology (ICT) team is looking for an experienced IT professional with a strong understanding of ITIL practices, IT infrastructure, and customer service to fill a Senior IT Support Professional position. This position may be located in Syracuse, NY, Washington D.C., or West Lafayette, IN.

Responsibilities will include:

  • Deliver a customer service oriented approach to the facets of Information Technology in support of the organizations' end-point computing devices and peripherals. 

  • Effectively use problem solving skills to troubleshoot and resolve issues, as well as provide input to process improvement efforts. 

  • Work with all technology related systems including networking, servers, workstations, and helpdesk support. 

  • Quickly establish credible relationships with key stakeholders.

  • Provide hardware, software, and network support to internal customers.

  • Interact with internal or external customers on technical and programmatic issues.

  • Effectively use tools such as SCCM, WSUS, Dameware, SCSM, Orchestrator, Intune, and other similar tools.

  • Evaluate and apply department policies and procedures to effective execution.

  • Contribute to the adoption of new design and development approaches to improve overall quality, reliability and speed of implementation.

  • License management

  • Mentorship of levels 1 and 2 team members. May lead small project team.​

Skills and Experience:

  • Bachelor's degree in an information technology or a computer science discipline or related discipline is required.

  • 6+ years of relevant IT experience.

  • A+/Network+ Certification or equivalent.

  • Understanding of processes and procedures with capability to suggest improvements

  • Ability to configure and deploy endpoint computing devices on an enterprise scale

  • Understanding of Asset Management

  • Solid organizational, documentation, verbal and writing communication skills.

  • Ability and willingness to handle off-hours support, including on-call

  • Ability to work well independently and as a member of a team.

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. As a condition of employment, candidates will be required to participate in a background check that will include, at a minimum, a criminal record check, education and employment verification.

About Us:

Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.