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Senior IT Support Professional

Location
East Syracuse, New York, United States of America
Closing date
31 August 2022
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Job Description:

Saab, Inc.'s Business Support team is looking for an experienced Senior IT professional with a strong understanding of software updates and patch management for end-user systems and servers, with a strong customer service background to fill an open position at our national headquarters in Syracuse, NY.

Responsibilities include:

  • Delivering a customer service-oriented approach in support of the organizations' patch management requirements. 

  • Provides ongoing software deployment and patch management using various tools including but not limited to VMware Workspace One (UEM), Tanium, SCCM, Orchestrator, Intune, Microsoft Deployment Toolkit, Windows Deployment Server, Nessus and Cloudpaging.

  • Assess software updates and patches and create recommended patch list with logical explanation in terms of compliance.

  • Develop and optimize pre- and post- update process to ensure proper implementation without any outages, including vendor engagement.

  • Coordinate and communicate patch schedule with the Business and other teams such as Workplace, Infrastructure, Security. Communicate project and operational metrics.

  • Manage communications intended to improve an enterprise patch management program.

  • Thorough testing of updates in a non-Production environment. Must be able to avoid service outages based on the lab results.

  • Effectively using problem solving skills to troubleshoot and resolve issues, as well as provide input to process improvement efforts. 

    Skills and Experience:

    • Bachelor's degree in an information technology , computer science, or related discipline is required.

    • 6+ years of relevant IT experience.

    • Understanding of processes and procedures with capability to suggest improvements

    • Solid organizational, documentation, verbal and writing communication skills.

    • Ability and willingness to handle off-hours support, including on-call.

    • Ability to work well independently and as a member of a team.

    Citizenship Requirements:

    Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

    Pre-employment Screening Requirements:

    As a condition of employment, candidates will be required to meet the following criteria: (i) pass a drug screen, (ii) complete a background check that will include, at a minimum, a criminal record check, and education and employment verification, and (iii) be fully vaccinated against the COVID-19 virus (unless granted an accommodation permitted by law and then in compliance with Saab’s requirements related to the accommodation, if any).

    Benefits:

    Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

    • Medical, vision and dental insurance for employees and dependents

    • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, 3 weeks personal illness, bereavement, jury duty and disability

    • 401(k) with immediate vesting on employer match

    • Tuition assistance

    • Employee assistance programs

    • Employee stock purchase program with employer match

    About Us:

    Saab is a global defense and security company operating in the fields of air, land and naval defense, civil security and commercial aeronautics. We number approximately 17,000 employees and have operations on all continents. Technologically we are leaders in many areas, and one-fifth of our earnings are spent on research and development.

    Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.