Saab Brasil is looking for an IT Support Technician to join our IT team.
In this role, you will be the main point of contact for internal users and stakeholders, providing technical support and ensuring the day-to-day availability of our IT systems and network.
Key responsibilities:
- Provide technical support to users, both remotely and in person;
- Diagnose and troubleshoot hardware, software, and network issues;
- Install, configure, and maintain IT equipment and systems;
- Repair and replace computer and network components;
- Support IT security by managing access, security protocols, antivirus, and firewall solutions;
- Record and document IT issues and user requests;
- Create and update self-help documentation;
- Provide guidance and training to users when needed.
Requirements:
- Bachelor's degree or currently pursuing a degree in Computer Science, Information Technology, or a related field;
- Fluency in Portuguese and English;
- Knowledge of operating systems, hardware, and software;
- Strong communication and problem-solving skills;
- Analytical mindset and customer service orientation;
- Ability to work effectively as part of a team;
- Ability to remain calm and patient when dealing with challenging situations;
- 0–1 year of experience or recent graduates are welcome to apply.
About Saab
Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe.
Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.
Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems.
Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.