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Saab Global

Product Support Engineer

East Syracuse, New York, United States of America
Closing date: 30 September 2024

Job Description:

At Saab, we constantly look ahead and push boundaries for what is considered technically possible. We collaborate with colleagues around the world who all share our challenge – to make the world a safer place.

Saab Traffic Management (TM) serves air traffic around the globe with advanced solutions that enable the safe and efficient movement of people and goods.

Saab Inc. seeks a dynamic, results-oriented individual to fill the role of an entry-level Product Support Engineer. The Product Support Engineer provides support for a variety of Saab Inc. sensors and surface radars that are deployed domestically and internationally. The product support primarily will occur from our headquarters in Syracuse, New York with occasional travel to customer sites.  The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.

Responsibilities of the Product Support Engineer include:

  • Applying company policies and procedures to troubleshoot, diagnose, and resolve a variety of technical issues independently or in collaboration with others.

  • Performing routine monitoring and maintenance activities using existing procedures.

  • Gathering and preparing data for investigation of customer issues.

  • Using common diagnostic test equipment and software tools to investigate issues.

  • Identifying degraded system performance and recommending methods for improvement.

  • Responding to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.

  • Providing both remote and on-site technical support to customers on multiple systems.

  • Having some contact with customers.

  • Domestic and international travel opportunities.

  • Occasionally, supporting other company functional areas such as installation.

Compensation Range: $69,100-$84,600

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:


  • Basic understanding of electronic systems.

  • Basic understanding of wired and wireless communications systems and networks.

  • Effective use of problem-solving skills and analytical thinking.

  • Ability to troubleshoot and resolve issues independently and in collaboration with others.

Education & Experience:

  • BA/BS degree in an engineering discipline and 3+ years of experience

  • or

  • 8+ years of equivalent military or aerospace experience

  • Excellent oral and written communication skills.

Citizenship Requirements:

Must be a U.S. citizen, Permanent Resident (green card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3).

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.


Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.