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Saab Global
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Service Delivery Manager

Sonderborg, Denmark
Closing date: 29 April 2024

Do you want to work in a company that develops systems to help keep people and society safe?

Are you motivated by talking to customers and solving their challenges?

We are rapidly growing our global business and we are looking for new colleagues for our Support & Service group.

Your role

In the role as Service Delivery Manager, you will act as project manager on service level agreements - handling and delivering services, maintenance and support, seamless to Saab Danmark A/S customers.
 

Tasks

  • Manage, sustain and extend service- and maintenance contracts according to contractual requirements and processes

  • Create, negotiate and review service contracts

  • Act as the primary point of contact for customer communication and issue resolution

  • Monitor the end-to-end service delivery process, ensuring timely and efficient delivery of solutions

  • Support Sales in the tender phase with quotes and descriptions on service deliveries

  • Plan and execute customer meetings and workshops

  • Handle requirements and secure risk management

  • Clarify activities, establish plans with milestones and concrete tasks

  • Conduct regular reviews and assessments to ensure compliance with service contracts

Your profile

This opportunity requires a person who likes to learn and work with many stakeholders.

We are looking for a person with technical background and hands-on experience. As a person, you are customer-oriented, trustworthy and you know what it takes to keep our promises.

We are in a global environment and therefore look for candi­dates with various backgrounds and experiences. We interact with each other and therefore need good communicators, who like to interact with stakeholders and who speak/write English.

What can you expect from us?

Saab Danmark is a company that is growing and you will therefore experience a company that is dynamic and able to adapt. In the Saab group we have a saying ”Business is done between people”, and this is also the environment you can expect here. We offer:

  • Initial learning process with mentorship and support

  • Good career and development opportunities in a professional company

  • A vibrant and international atmosphere with colleagues from all over the world

  • Benefits that support our employees’ wellbeing

  • A variety of social activities, lunch scheme, pension as well as flexible work conditions

  • Focus on our teams, good cooperation and giving our employees the ability to take ownership of their tasks.

As a condition of employment, candidates will be required to participate in a background investigation and/or successfully demonstrate eligibility to receive applicable government security clearance(s).

About Saab Danmark A/S

Saab in Denmark is part of the Saab Group with headquarters in Stockholm, Sweden. At the same time, Saab Danmark is an independent legal company with a flat organisational structure. Our main business area is delivering integrated communication solutions to military markets in Denmark and abroad.

You can find further information about our integrated communication solution TactiCall, at www.saab.com/naval.

Workplace

Saab Danmark A/S

Porten 6

6400 Sønderborg

The job requires travelling 20-30 days per year

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Application deadline:

We have interviews with candidates continuously.

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Contact regarding the job content

Hanne Rothe
Head of Support & Service

Hanne.Rothe@dk.saabgroup.com

or

hr@dk.saabgroup.com