Job Description:
Saab Inc. seeks a dynamic, results-oriented individual to fill the role of Waterfront Naval Support Manager. Co-located with our US Navy customer at the waterfront in Naval Base San Diego, the focus of this position is to provide outstanding service. The ideal candidate must be highly motivated and committed to building strong and productive customer relationships, acting as a customer advocate, and working pro-actively to address customer issues. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position. Responsibilities of the Waterfront Naval Support Manager include:
Act as an embedded on-site Navy customer advocate.
Manage Saab’s relationship with representatives from various levels within the Navy.
Leverage preventive and corrective maintenance as training opportunities to develop and enhance Navy sailor technical proficiency.
Assist Navy personnel with troubleshooting and remediation.
Provide verbal and written reports to Saab leadership and other key functional and program organizations as required, including reports on design, reliability, and maintenance problems.
Perform data analysis to identify root cause and solutions to surveillance system problems.
Use common diagnostic test equipment and software tools to investigate issues.
Identify tasks to resolve independently.
Have significant contact with customers.
Participate in and/or lead process improvement efforts.
Influence colleagues to drive issues to resolution.
Compensation Range: $132,800-$172,700
The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
Naval background and work with LCS highly desired.
Proven experience building positive customer relationships through continued, long-term customer interaction.
Professional with demonstrated ability to manage customer relationships and independently troubleshoot and resolve complex issues.
Effectively use problem solving skills and analytical thinking.
Proven experience working with Radar systems.
Excellent oral and written communication skills.
Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab personnel.
Education & Experience:
BA/BS degree in an engineering discipline and 12+ years of experience
or15+ years of military experience
orMA/MS degree in an engineering discipline and 8+ year of experience.
Citizenship Requirements:
Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Drug-Free Workplaces:
Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.
Benefits:
Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:
Medical, vision and dental insurance for employees and dependents
Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability
401(k) with immediate vesting on employer match
Tuition assistance
Student loan assistance
Wellness account, Care.com subscription and employee assistance programs
Employee stock purchase program with employer match
About Us:
Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.
Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.