Saab Technology-Driven Transformation: Unified Customer Contact Solutions
In the dynamic world of public safety and emergency response, the control room is the critical hub for mission-critical operations. As technology advances, control rooms must keep pace to ensure efficiency, adaptability, and enhanced situational awareness.
Modern control rooms integrate customer contact technologies with core Command-and-Control systems, creating a unified approach that encompasses the key components. This integration enables faster decision-making, improved coordination, and a comprehensive operational overview.
Saab SAFE: A unified solution
SAFE tackles the challenges encountered by all emergency services by unifying key components into a single, efficient operational platform. By integrating with third-party and back-office systems, SAFE reduces complexity and lowers the total cost of ownership.
This enterprise-wide unified platform boosts situational awareness, facilitates flexible operations, and enables automated, data-driven decision-making. As a result, it delivers faster, more effective responses, improves inter-agency coordination, and helps control rooms adapt to emerging threats.
The contemporary control room has evolved beyond a mere information hub. Through technology-driven transformation, it becomes a dynamic, intelligent, and resilient ecosystem that supports public safety and emergency response. By adopting integration, automation, and user-centric design, agencies can address current demands and prepare for future uncertainties.
Challenges with legacy systems
Traditional, particularly legacy, systems often struggle to meet modern demands. Police, Fire, and other emergency services frequently deal with fragmented back-office systems that operate in isolation, leading to unnecessary workload, data duplication, inefficiencies, and delayed access to crucial information. Additionally, mapping and Geographic Information System integration are often limited, impeding accurate and timely incident tracking. This can result in slowing response times in critical situations.
SAFE: Technology-driven transformation
Saab understands that control rooms need to evolve from siloed setups to flexible, software-defined environments. Advanced computing, analytics, intelligence, and communications platforms drive this shift, enabling agencies to scale, adapt, and respond in real-time. These advancements also support flexible working practices, ensuring continuity during crises or disasters.
SAFE integrates data from various sources, providing operators with a complete operational view. Unified communications allow emergency teams, public services, and allied agencies to collaborate seamlessly through a single interface, reducing delays and cognitive load.
Beyond dispatch and monitoring, SAFE offers decision-support tools that help operators prioritise incidents, assign tasks, and track progress in real-time. Event triggers and assistive automation streamline routine processes, allowing responders to focus on critical decisions.
Benefits of transformation
Adaptability and scalability are crucial for emergency services. SAFE's intuitive interface enables agencies to build custom functions without extensive product development, ensuring continuous evolution and innovation. This empowerment allows public safety teams to maintain control, streamline operations, and reduce costs.
SAFE provides a platform that eliminates many traditional development constraints, allowing seamless changes and keeping the system at the forefront of innovation. This transformative approach empowers public safety agencies with unprecedented control, enabling them to build custom functions and features through an intuitive interface. The elimination of traditional development constraints streamlines innovation, positioning the Command-and-Control system as a dynamic, scalable and cost-effective solution.
Written by Alan Hall, Sales Director Public Safety at Saab UK