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In Service Support

We can provide a comprehensive support offer including:

Spare parts
Repair & maintenance
Technical services
Technical publications
Training and modifications

Avionics Systems In Service Support model is divided in three phases – Establish, In-Service and End of Life support, to offer tailored support during every phase of the products life:

In Service Support

Establish Support

To avoid problems within the in-service phase Saab designs an efficient and relevant support system, tailored the unique needs of each customer.

In Service Support - Establish Support

Support system design

Saab know the importance of making the right decisions early in the design phase of a product and designing for supportability in order to achieve cost effective and reliable system operation. The support will include different types of services that support the customer needs, service levels, pricing model, contracted list prices, performance guarantee, reliability guarantee, warranty for repairs and modifications.

Support & Test Equipment

Saab designs, produces and provides all the necessary support and test equipment in order to fulfil the operational needs of our products. Support and test equipment includes all equipment required to perform the support functions in service.

Extended warranty

Extended warranty can be offered as an option to extend the warranty commitment behind the product. This is a way to secure the value chain in full support contracts. Extended warranty can also be used to synchronize warranty periods.

Training

We have effective training solutions to develop and train personnel in order to secure long term operational needs. Saab offers training solutions customized to meet customers specific needs.

Training devices are designed and built into a specific system to provide training on how to operate and support the system or equipment. The design, development, delivery, installation, and logistics support of required training devices may also be included in the offer. Training devices can include mockups, simulators, training aids and more. Training documentation can also be provided.

The training can take place at Saab facility or at a location proposed by the customer.

Technical Publications

Technical publications are prepared and released as a part of the development phase. Technical publications are essential to operate and support the products, for example maintenance and operators manuals and parts catalogues.

We design and produce technical documentation in accordance with the S1000D standard, with the ability to tailor the format to meet other customer standards or requirements, including the ability to integrate into existing customer documentation.

Spares

In order to assist the customer in holding spares, optimized for the given operational context, Saab Avionics Systems offers an initial spares provision recommendation based on years of experience, data and optimization. 

In-service support

Operational availability is not an obvious state, but a requirement if the customer wants to maintain efficiency and stay focused on their core operation.

In service support- in service support

Upgrades and modifications

Saab offers modifications and upgrades at any stage of a product or system’s lifecycle. Our solutions meet any need from adaption to changing user requirements to software upgrades or obsolescence mitigation.
Saab’s upgrade program aims to:

  • Maximize availability and reliability by planning for updates to products based on customer needs and requirements.
  • Minimize the risk for unplanned stops and provides opportunity to replace wear parts before they risk failure.

Operational & technical support

Saab focuses on providing our customers with high quality service throughout the lifecycle.

  • Saab works with the products in close relation with the customer throughout the complete lifecycle of the platform, from design to end user support.
  • Saab has the ability to include technical expert consultancy over the phone upon request. Our support team work in close contact with the engineering team, ensuring quick, professional, expert response to questions concerning installation, service or operational problems.
  • Saab can also offer on-site support if required by the customer and to support needs that are not addressable by distance support.
  • Saab has experience of support services, from entry into service to end of life, for all products provided by Saab.

Maintenance

We offer maintenance at any stage of a product or test equipment lifecycle. Lead times and pricing such as fixed price or ‘strip and quote’ can be offered depending on customer requirements. We consistently deliver high quality workmanship through our experienced and skilled personnel.

Saab has EASA Part 145 Component Servicing capability, which enables products to be repaired / modified or serviced and released with Form 1 or equivalent. This requires that accepted / approved maintenance data is available. Organization is also approved by FAA and TCCA Part 145.

Saab also has EASA Part 21G manufacturing capability, which enables LRU’s and SRU’s to be produced and supplied with Form 1. This requires that approved manufacturing Data is available.

Training

We have effective training solutions to develop and train your personnel in order to secure your long term operational needs. Saab offers training solutions customized to meet your specific needs.

Training devices are designed and built into a specific system to provide training on how to operate and support the system or equipment. The design, development, delivery, installation, and logistics support of required training devices may also be included in the offer. Training devices can include mockups, simulators, training aids and more. Training documentation can also be provided.

The training can take place at Saab facility or customer requested location.

On-site support

Saab offers on-site technicians on customer request. Maintenance assistance and on-site support is designed to optimize operations, reduce cost and maximize availability.

Spare parts logistics

A timely and optimized supply of spares is essential to secure maximum dispatch reliability and economy for a customer. Saab Avionics Systems has spare parts distribution all over the world and an immediate response to AOG orders through our service partners.

Leasing of equipment is available upon request and subject to availability in stock. Serviceable equipment is available for leasing in accordance with appropriate terms and prices.

Customers can access a central pool of spare parts at an agree location. A serviceable unit is delivered and replaces an unserviceable unit that is returned and repaired. Commercial terms and conditions to be agreed between the parties.

End of life support

In service support- end of life support

When it´s time to phase out a system or a product there are many consideration in order to achieve a cost efficient, safe and acceptable result.

Using Saab’s end of life management expertise, we can provide smart and cost efficient solutions to help our customers’ phase-out, archive, recycle and dispose of the affected products or systems in an appropriate way, with due consideration for environmental compliance.

Main support activities offered in the end of life phase includes; Disposal and recycling of the affected products or systems, end of life maintenance planning and end of life supply & logistics.